From onboarding to exit: one governed client lifecycle
Run the full client lifecycle—marketing, onboarding, reviews and exit—through a single, workflow-driven system that keeps records current, actions traceable, and oversight built in.
No duplication
One system, one workflow, one source of truth
Audit-ready by design
Everything stored, time-stamped, and easy to evidence
Faster reviews
Alerts, priorities, and meeting prep in one place
Built on Sage CRM for structured records, automation, and document management.
Scaling advice gets hard when processes live in inboxes, spreadsheets, and—worst of all—someone’s memory. The client lifecycle where PlutoIFA earns its keep: a single, auditable workflow that guides what happens next and records what happened before.
Whether you’re execution-only, advisory, or discretionary, the goal is the same: consistent delivery across advisers and jurisdictions, without slowing your team down.
Who it’s for
Compliance
Evidence, audit trail, and consistency that doesn’t rely on best intentions
Advisers
Clear next steps, meeting prep, and client tasks without admin ping-pong
Operations
Oversight, workflow monitoring, and fewer “where is that document?” moments
Outcomes
Real benefits for real advisory businesses
One workflow, less friction
Standardise how client work is done—without forcing everyone into the same personality.
Audit-ready without the after-hours scramble
Records, actions, and documents are captured as part of the process, not bolted on later.
Faster meeting preparation
See priorities, alerts, outstanding actions, and relevant history in one place.
Better oversight across the firm
Monitor progress, bottlenecks, and exceptions—without micromanaging advisers.
Lower operational risk
Reduce key-person dependency by embedding the process in the system.
More consistent client experience
Clients see a reliable service model across advisers, teams, and locations.
How it works
A governed lifecycle is simple in principle: capture → progress → evidence. PlutoIFA operationalises that in a practical, day-to-day flow:
1
Organise & prioritise
Set review priorities, surface client alerts, and assign tasks with clear ownership.
2
Prepare for meetings
Bring together the relevant history—communications, documents, actions, and review context—so advisers walk in prepared.
3
Run client meetings
Capture notes consistently and generate actions and follow-ups while the conversation is still fresh.
4
Complete planning & review work
Progress planning tasks, suitability updates, portfolio and planning reviews, and produce proposals/reports as required.
5
Monitor ongoing activity
Track outstanding actions, client requests, and service cases—without losing them to “we’ll get to it”.
6
Close the loop (and stay ready)
At day’s end, your records are current, your workflow is visible, and your evidence trail is intact—without duplicate admin.
Human-led advice, augmented by AI for meeting and communication intelligence—supporting advisers, not replacing them.
Key capabilities
Everything you need for governed planning and suitability
Records & documentation
Notes, actions, and follow-ups captured as part of daily work
Documents stored against client records (not scattered across drives)
Everything linked, searchable, and traceable
Ongoing monitoring
Track client tasks, service requests, and open cases
Visibility into what’s pending, overdue, or at risk
Support proactive service—not just reactive admin
Automated Reviews
Review priorities and client alerts surfaced automatically
Meeting readiness: outstanding actions, documents, and context in one view
Consistent review cadence across teams and jurisdictions
Workflow-driven lifecycle
Auditable progression from stage to stage
Marketing, onboarding, reviews, and exit governed through defined stages
Clear task ownership and status tracking
Workflow monitoring and exception visibility for backoffice teams
Governance
Compliance and documentation shouldn’t be a second job. PlutoIFA embeds governance into the workflow so that:
- Actions are captured when they happen
- Documents live where they belong (against the client record)
- The audit trail is complete without retroactive reconstruction
- Oversight is visible without slowing advisers down
Foundation
Built on Sage CRM to unify:
Client Records
Structured client records and interaction history
Workflow Automation
Workflow automation and task management
Document Management
Document management and templates
Marketing Activity
Marketing and engagement tracking
This provides a stable platform underneath investment delivery—so scale doesn’t depend on manual coordination.
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Frequently asked questions
See a governed client lifecycle in action
Walk through onboarding, review prep, meeting capture, follow-ups, and oversight—tailored to your firm’s model.
